Iko Kunoshandiswa Kwekutsvaga Chirongwa Chiri Kuchengeta Basa reUnited States here?
Kudana kunzvimbo yekutengesa kunosangana nekutambira kunze kwemasitirini emabasa. Dzimba dzinoshandisa kubata marudzi ose ezvinetso zvevashandi vemakambani, kubva pamakadhi ako emakadhi kusvika kune zvimbiso zvemashandiro. Makambani anoshandura ari mukati-mumba, kuburikidza nekuparadzanisa kwakasiyana, kana kune mumwe kunze kweyanzvi.
Makambani akatanga kushambadzira kuchengetedza mari. Vakaona kuti yaive yakawedzera mari-yakawanda kuwana nzvimbo dzavo dzekufonera munzvimbo dzine mari shoma yekugara .
Nenzira iyo, vanogona kubhadhara vashandi vavo pasi. Inobatsira kana nzvimbo yacho iine mashoma mashoma epasipo ekuvhiringidza kushumira. Vanodawo nyanzvi yekutumira miterevhizheni. Nokuda kwezvikonzero izvi, Phoenix Arizona yakava nhandare yevakawanda vekufonera.
Iyo Inoshusha Sei Mari yeUnited States
Sezvo mararamiro ehupenyu hweUnited States akavandudzika, makambani mazhinji anowanzotumira nzvimbo kune dzimwe nyika. Nyika dzakadai seIndia , Ireland, Canada, nePhilippine dzaive dzakakurumbira. Kwete chete vashandi vaibhadhara zvishoma, asi vakatototaura Chirungu. Semuenzaniso, mushandi weUnited Call centre anorayira kambani $ 20 paawa paavhareji achienzanisa ne $ 12 neawa muIndia. Mari iyo inosanganisira kusanganisira basa, teknolojia uye kufamba kwefoni. Pakazosvika 2001 na2003, makambani akabuda kunze kwema 250,000 call centre mabasa kuIndia nePhilippines chete.
Uku kuderera kwakaderedza mari muUnited States. Makambani anobvumira vashandi vepakiti kuti vashande pamba, vachideredza mari.
Panguva imwecheteyo, kutengesa kwezvinhu kwakasimudza mubayiro muIndia. Somugumisiro, kudana kushandiswa kwemasikati kunotanga kuchinja. Iko kune mari shoma shoma yokuparadzana pakati pekufonera US uye vashandi vemakambani vanobuda. Izvozvo hazvina kuitika mukutsvaga teknolojia , kugadzira , uye vanhu .
US call centre workers vanoita zvishoma 15 muzana kupfuura vamwe vavo muIndia.
Izvi zvinokonzera Nebraska kudana pakati pevashandi vanowirirana mukukwikwidza, pasinei nemari yakakwirira. Vane murairo mukuru weChirungu uye unoziva neAmerica tsika. Izvozvo zvinoreva kugutsikana kukuru nevatengi. Izvozvo zvinoreva kuti vanogamuchira zvichemo zvishomanana kudarika vatorwa vanobva kune dzimwe nyika.
Pros
Pane zvikonzero zvina zvakakonzera nei kambani inoda kubudisa iyo call call. Izvo zvose zvine chokuita nekutakura ngozi kune call call centre, pane kuichengeta iri mumba. Heino zvimwe zvakanyanya:
1. Kugadzikana. Kudana kunoshandiswa kwekambani kunobvumira kambani kugadzirisa kuchinja zvinoda. Kana bhizinesi richienda mumusika mutsva, zvakaoma kuverenga kuti vangani vanofonera vashandi vekuda kuwedzera. Izvozvowo ndezvechokwadi apo iyo yakasimba inotanga zvigadzirwa zvitsva. Ikambani inofanira kubhadhara mari yakatarwa ye call call, kunyange kana kuwedzerwa hakuwani mari yakakwana. Apo inodarika iyo call centre, kambani inongoripa nguva iyo vashandi vanopedza pafoni.
2. Kuwedzerwa kune maMakiti eMarudzi. Apo kambani inowedzera kune dzimwe nyika, inofanirwa kunge iine mahofisi emunharaunda. Vashandi vanofanira kunzwisisa tsika uye vataure mutauro. An outsourced call centre anogona kugadzirisa dambudziko iri pane zvatinoda.
3. Kuterera. Makambani anowanzotora mabhizinesi mubhizinesi ravo, saiyo munguva yezororo. Zvakaoma kudzidzisa, kubhadhara, uye kuvhara vashandi kwemwedzi shomanana apo kudiwa kuri kukwirira. Imwe kambani inoshandura iyo call call centre inobvumirana nematambudziko aya.
4. Kutengesa Vatengi. Nzvimbo dzekutengesa zvigadzirwa zvekutengesa dzinova dzakasakara, dzisina kuvimbika, kana dzisati dzamboitika. Kuchengeta iyo inodhura, uye kuitora iyo kunyange zvakanyanya kudaro. Imwe nguva yakasununguka inogona kuderedza kukwikwidzana. An outsourced call centre inounza nayo teknolojia yezvino. Bhizinesi rinogona kuisa pfungwa pazvinhu zvitsva muzvinhu zvayo uye maitirwo.
Cons
Chikonzero chakanyanya nei kambani inoda kuchengetedza iyo call centre mukati-imba inotungamirira. Izvi zvinonyanya kukosha kune imwe kambani ine kukwikwidzana kunobatsira basa revanhu. Iko inonzi call centre ndiyo inoshandiswa nevatengi.
Chivimbiso chebasa rebasa rinofanira kuve chepamusoro. Imwe kambani iyo chiratidzo chechigadzirwa chakanaka inofanira kunge ine call centre inoratidza chifananidzo ichocho. Kune makambani akadhura, matambudziko anotevera haasi akaoma zvikuru.
1. Kutaurirana. Chimwe chekunyunyuta kukuru kwekubuda kunze kwenzvimbo nzvimbo kunzwisisika kune dzimwe nyika. Kuenda kune dzimwe nyika pakati pevashandirwi vashandi vakachengetedza vatengi ve US kuti vasanzwisise.
2. Chitendero Chishushikana. Vashandi vekune dzimwe nyika vemahofisi vangave vasingazivi nezvemashoko akafanana eUnited States uye slang. Vakanga vasina kujekesa pane zvinyorwa zvinyorwa. Izvi zvakaderedza vatengi 'kuvimba mune unyanzvi hwavo.
3. Chizivo Chezvinhu. Vatorwa vekune dzimwe nyika kunze kwevashandi vakanga vari kure nechekambani. Somugumisiro, vakanga vasina kufanana nemakambani nemakambani emakambani. Izvi zvakagadzirisawo kuvimba nekugadzirisa kwezvinetso zvevatengi.
Dzimwe nguva zvinobudirira zvekutsvaga hazviregi kudarika kwayo. Compass Management Consulting yakawana kuti kunze kwekudanidzira kwenzvimbo kunoderedza kubudisa kwema 60%. Izvozvo zvakaita kuti 40 muzana kuderedzwa kwezvinhu zvisingakoshi kuchengetedza.